FAQ

FAQ

How are e-books (PDF) delivered?

As soon as payment is completed successfully, you'll receive a direct download link via email, and you can also download the file directly from the “My Orders” page in your account. Delivery is instant and requires no waiting.

How does shipping work for paperback books?

We ship paperback books worldwide, including the United States and the Gulf countries. For full details on shipping times and costs, please check the Shipping & Returns.

What payment methods are available?

We accept secure online payment via credit cards (Visa, Mastercard, and others) through the Stripe payment gateway, which ensures full protection of your financial data.

What is the refund policy?

For e-books, refunds are not possible after the file has been downloaded, except in the case of a technical fault preventing the file from opening. Paperback books can be returned within 14 days of receipt if in original condition. For full details, check the Shipping & Returns.

How can I track my order?

You can track your order status at any time through the Track Order using the order number and the email used at the time of purchase.

Is the content in Arabic?

Yes, all our content — both e-books and paperbacks — is written in Modern Standard Arabic in a clear, easy-to-understand style.

Do you ship to my country?

Yes, we ship internationally to most countries around the world, including Saudi Arabia, the UAE, Kuwait, Qatar, Bahrain, Oman, and the United States, and any other destination within our international shipping policy.